How to claim:

In the event of an incident likely to give rise to a claim under your insurance policy, please take the following steps:

 

claim procedure step 1
Take notes of the accident
claim procedure step 2
Make a police report
claim procedure step 3
Notify the insurance company

claim procedure step 4Select the workshop

1

Take Notes of the accident

– In the event of a motor accident, take notes of the accident,

  • the name and addresses of all drivers and passengers involved.
  • vehicle registration numbers, make and model of each vehicle involved
  • the drivers’ license numbers and insurance identification as well as the names and addresses of as many witnesses as possible.
  • take photographs at the scene of the accident of all vehicles involved with the number plates and severity of damages to the vehicles (before towing). Photos must show both the direction of the road with the demarcation line of the road. We would require you to take photographs of injured passengers (third party vehicles)

2

Make a police report

– It is required by law to lodge a police report within 24 hours of a road accident.

3

Notify the insurance company

– the accident must be notified to the insurance company in writing with full details as soon as possible by calling our Customer Service at 03-2034 9888 or our nearest branch office. We will post to you the relevant accident report form.

Alternatively, you may personally visit our Customer Service Centre at MPIG Head Office or at our nearest branch to collect the accident report form. Depending on the type of claim you intend to make, you may have to notify other insurance companies (please refer to “Making a claim against an insurance company section).  You can also check out our FAQ for some tips if your vehicle is stolen.

If you fail to report the accident, you will be liable for your own loss as well as any third party claim against you.

4

Select the workshop

– You must send your damaged vehicle to a workshop approved by your insurance company.

If the accident occurs during office hours, you may call the hotline / emergency numbers 1800 22 2262 provided by your insurance company. Otherwise, you may call your insurance company for the nearest approved workshop.

Should the accident occur outside office hours and you are making a claim against your policy, i.e. an own damage claim, you should ensure that your vehicle is towed to a workshop approved under the Persatuan Insuran Am Malaysia Approved Repairers Scheme (called a PIAM Approved Repairers Scheme [PARS]).

If you are making a third party claim, it is advisable to also send your vehicle to a PARS workshop.

Documents required for processing of a claim:

Accident Repair

    • any registered PIAM workshop to carry out the repairs to the car; they will prepare a Repair Estimate for our attention. Most workshops will also assist the insured to submit the claim documents electronically for our processing. If necessary, we will assign an adjuster to inspect the damaged car.
    • Accident Report Form.
    • Police Report.
    • Photostat copy of the vehicle registration card (front & back).
    • Photostat copy of the insured’s and driver’s driving license and identity card.
    • Requirement of Photographs Before Towing
      • take photographs at the scene of the accident of all vehicles involved with the number plates and severity of damages to the vehicles (before towing). Photos must show both the direction of the road with the demarcation line of the road. You are also requested to take photographs of injured passengers (third party vehicles)
    • To provide explanation letter if no photographs taken at scene of accident.

Wind Screen

      • LATEST Windscreen Panel Workshop (Rev. 1/2016) for Klang Valley & Branches effective as at 1st of January 2016.
        • Police report is waived and the insured does not need to pay for windscreen/window glass replacement. Kindly submit the following documents : –
        1. Complete and sign the Windscreen Claim Form. Claim Form can be printed from Merimen Online if claim is submitted through our appointed windscreen panel workshops
        2. Copy of the Vehicle Registration Card (front & back)
        3. Copy of insured’s and driver’s NRIC and Driving License
        4. Copy of Policy Schedule
        5. Please provide documentary proof of tinted film if there is a claim for the tinted film

If claim is through Non Panel Windscreen Workshop.

      • Kindly submit the following documents : –
        1. Complete and sign the Windscreen Claim Form
        2. Original Police report
        3. Original bill for the replacement of the windscreen/window glass
        4. Photographs showing the
          1. General view of the vehicle with the damaged windscreen/window glass (four angle views (front & back) with visible number plate)
          2. Close-up of the damaged windscreen/window glass
          3. During dismantle of damaged windscreen (damaged windscreen to be placed in front of the vehicle number plate)
          4. Before & after replacement of the logo/manufacturer of the glass
        5. Copy of the Vehicle Registration Card (front & back)
        6. Copy of insured’s and driver’s NRIC and Driving License
        7. Copy of Policy Schedule
        8. Please provide documentary proof of tinted film if there is a claim for the tinted film.

Theft

      • Completed Motor Theft Report Form.
      • Copy of Vehicle Registration Card.
      • Original certification of Insurance.
      • Police Report.
      • Hire Purchase Agreement (if applicable).
      • Hire Purchase Release Letter (if applicable).
      • Photostat copy of insured’s and driver’s identity card and driving license.
      • Copy of last Service Bill.
      • If the insured is a corporate body:
        • Photostat copy of certificate of incorporation of the company or Registration of Business.
Theft Recovered
In the event your motor vehicle was stolen and subsequently recovered before your claim is settled, please contact us immediately.Our appointed Loss Adjuster shall inspect your motor vehicle at the police station, before it is removed to our Company Appointed Theft Recovered Panel Workshop selected by you from our list.Failure to act/comply on the above, would be a breach of this condition and We shall have the right to decline liability under Section A of motor insurance policy.(For the list of workshop, please refer to our Motor Claims Department or click on Theft Recovered Panel Workshop for an updated Appointed Theft Recovered Panel Workshops list).

More questions? Refer to Frequently Asked Questions    ⟩